Terms & Conditions

1. Appointments

Appointments are recommended to ensure availability. Walk-ins are accommodated based on stylist availability.

2. Cancellation Policy

Clients are requested to inform the salon at least 24 hours prior to cancellation or rescheduling. Repeated last-minute cancellations may require advance payment for future bookings.

3. Service Satisfaction

We strive to provide exceptional service quality. If you have concerns regarding a service, please notify the salon within 48 hours of your appointment.

4. Pricing

All service prices are subject to change without prior notice. Final pricing may vary depending on hair length, texture, stylist selection, and service customisation.

5. Health & Safety

Clients are requested to inform the salon of allergies, sensitivities, scalp conditions, or medical concerns before services begin.

6. Personal Belongings

Autumn Salon is not responsible for lost or unattended personal belongings within the premises.

7. Gift Cards & Packages

Gift cards, memberships, and service packages are non-refundable and cannot be exchanged for cash.

8. Right to Refuse Service

The salon reserves the right to refuse service in cases of inappropriate behaviour, late arrivals affecting scheduling, or health and safety concerns.